Stop Off-Shoring Call Center Jobs - Pass S6282A/A7615A

April 27, 2018

President's Message

Stop Off-Shoring Call Center Jobs - Pass S6282A/A7615A

The outsourcing of call center operations has caused a massive loss of jobs and has had a profound negative impact on the state and the national economy. The transfer of these services has meant delays and deteriorating services for consumers in virtually every sector of the economy.

This bill adds a new Article 21 of the Labor Law to enact the New York Call Center Jobs Act, to prevent the ongoing outsourcing of jobs from New York State to other locations. 

This bill will require the Department of Labor to establish and make public a list of all larger scale call center employers that relocate operations any time 30% or more of the total call volume is outsourced. The bill creates penalties for employers that fail to report. Further, the bill requires that employers that appear on the list will be ineligible for state grants, guaranteed loans and tax benefits, except if such relocations were caused by national security, substantial job loss or environmental damage. 

This bill proposes a reasonable and rationale approach to ensuring continuity of call center services that are vital to public safety, such as emergency telecom, energy and other important utility services. 

The bill will also protect jobs and help prioritize the state’s economic development programs to help businesses that keep their call center operations in New York State. Employers that outsource these operations should not reap the benefits of taxpayer assistance.

                                                                                                      Mario Cilento, President 

Call To Action

Monday, June 4, 2018, 1:00 p.m. 
100 South Swan Street, Albany, NY 
ReNika Moore, the Labor Bureau Chief of the NYS Attorney General's Office will address the lobbyists. 


Protect State Mental Health Services (A9563A Gunther/S7207 Ortt)

The NYS AFL-CIO strongly supports this legislation which would cap the length of time that a notice of closure or significant service reduction is in effect. The notice would be no more than one year and one month.

Current law requires the Office of Mental Health (OMH) to give at least 12-months’ notice to affected local governments, employees and employee organizations prior to the closure or substantial reduction in services of an OMH facility. The law was enacted to protect communities and families from the disruption of services due to closing OMH facilities, ensuring a smoother transition for clients, affected communities and employees.

While state law requires a minimum, one year notice, it does not have a maximum amount of time that the notice can be in effect. Unfortunately, OMH has issued notices under this provision for years at a time, and claims that they have met the requirements, defeating the purpose of the law. Communities and individuals continue to be in the dark as to closure or downsizing of facilities.

The intent was to give facilities, communities, and workers time to plan for the imminent closure or reduction of services at a facility. This legislation will ensure that OMH complies with the spirit of this law.

For further information contact Mike Neidl at 518-436-8516 or by email [email protected]